Upcoming SHL Americas Webcast Examines Effective Call Center Recruitment.
Dr. Kasey Harboe, director of Training and James Bywater, Head Psychologist at SHL Group, a world-leading provider of objective employment assessment and development solutions will present a complimentary Webcast on the topic of effective call center recruitment, a look into how to create a clear strategy for handling customer service jobs going forward.
The Webcast will be held Wednesday, November 12, 2008 at 12:00 p.m. EST. To register for this event, please visit: www.shl.com/callcenter.
Having a well-implemented call center helps to retain and grow the customer base, adds value and helps to maximize profits. However, many companies are challenged by how to drive long-term retention of a well-trained and most productive staff. In this Webcast, Harboe and Bywater will discuss common issues in recruitment and retention of call center staff. They will specifically cover the causes of turnover in call centers and provide recommendations on how to reduce turnover across the recruitment cycles.
About SHL Group Limited
SHL Group, the global leader in talent assessment solutions in the workplace, supports organizations in the selection and development of people at all levels and across all sectors.
Operating in more than 50 countries and in more than 30 languages, SHL offers the world's largest portfolio of assessment tools and delivers innovative approaches to help organizations increase productivity, identify future leaders and gain a competitive advantage through improved people performance. In the last 12 months, SHL has delivered over two million objective assessments.
SHL works with thousands of organizations worldwide, including 80% of the FTSE 100 and 60% of the Fortune 500. For more information, please visit www.shl.com.
# # #
Note to Editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners.
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company
listed above.
The Webcast will be held Wednesday, November 12, 2008 at 12:00 p.m. EST. To register for this event, please visit: www.shl.com/callcenter.
Having a well-implemented call center helps to retain and grow the customer base, adds value and helps to maximize profits. However, many companies are challenged by how to drive long-term retention of a well-trained and most productive staff. In this Webcast, Harboe and Bywater will discuss common issues in recruitment and retention of call center staff. They will specifically cover the causes of turnover in call centers and provide recommendations on how to reduce turnover across the recruitment cycles.
About SHL Group Limited
SHL Group, the global leader in talent assessment solutions in the workplace, supports organizations in the selection and development of people at all levels and across all sectors.
Operating in more than 50 countries and in more than 30 languages, SHL offers the world's largest portfolio of assessment tools and delivers innovative approaches to help organizations increase productivity, identify future leaders and gain a competitive advantage through improved people performance. In the last 12 months, SHL has delivered over two million objective assessments.
SHL works with thousands of organizations worldwide, including 80% of the FTSE 100 and 60% of the Fortune 500. For more information, please visit www.shl.com.
# # #
Note to Editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners.
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company
listed above.
posted by Fisher Vista, LLC at 2:48 PM
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